Customer Support

Service Department

Hours: 7 a.m. - 4:30 p.m. (Pacific Time)
Phone: 800-367-3165
Fax: 310-886-8029
Machine Service Requests

Online support is available 7 a.m. - 4:30 p.m. (Pacific Time)

Service Parts & Accessories

Order parts online at our official parts website, BuyTRAKParts.com.

Exchanges

Most electronic and many mechanical components are available for replacement in the form of exchange units. Most exchange units are not new, but are previously failed units that have been repaired brought up to current revision and then tested under the same rigorous program as for new units. See Service Price List under your model in Parts and Accessories for units available as exchanges.

Express Exchange Program

To make our exchange program even better at getting your problem solved fast, exchange parts are available on an Express basis. We ship the replacement part to you before you send the failed part back to us. Express Exchanges are no extra charge. Learn more about our Express Exchange Program

Shop for Express Exchange replacement parts at BuyTRAKParts.com.

Field Service

TRAK products are supported by a local factory-direct Field Service Technician or by your factory-trained TRAK distributor. Contact us for the name of the field service provider near you.

Self Service

If you prefer to work on your machines yourself, we will be happy to support you:

Documentation – Most of the manuals for our products are found in our Manuals and Software section. In addition, we have many white papers and supplemental publications including a large number of Frequently Asked Questions. Don’t see what you are looking for? Please contact us for some help.
Modular parts – you don’t have to be trained in CNC repair to resolve most of the problems. TRAK products are designed for easy serviceability with modular subassemblies that you can swap yourself. Please unplug the power to your system first.
No-fault warranty protection – if you choose to service the product yourself, you can count on us to honor your rights for warranty and exchange replacements. We won’t try to weasel out of our obligation just because you made an honest mistake.