This page provides links to support resources for the following models:

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Service Department
800-367-3165
Hours 7:00 AM to 4:30 PM PST Mon - Fri.
Please have your model and serial numbers ready when you call.

1. SWI supports all its products for as long as the components are reasonably available.

2. Many electronic components are eligible for exchange. See the service price list.

3. All exchanges and repairs must have an RMA number issued by the SWI Service Department.

4. An evaluation fee of $75 is applied to units sent in for repair. If repair is not authorized, this fee is still charged (even if the unit is exchanged).

5. Both repaired and exchange units have a warranty of 90 days.

6. Note for models MP1, MP2 and MP5
   Effective Feb 2008, TRAK DRO Models MP1, MP2 and MP5 are no longer available for exchange.  We will accept units for evaluation for repair, but due to the lack of availability of components, we are unable to guarantee that repairs will be possible.  Southwestern Industries regrets any inconvenience that you may have because of this change in our support policy, but we note that the last production date of these units is 1984, making the youngest unit of these models 24 years old.  In these days of rapid change in electronic technology we are proud of having supported them for as long as we have.  Note for models MP10 and MP15
   Effective Feb 2008, TRAK DRO Models MP10 and MP15 are not eligible for upgrade to the TRAK 100.  New TRAK 100 systems must be purchased at full list price.  MP10 and MP15 display units are available for exchange.  All exchange units will be programmed for 500” of travel regardless of the travel of the exchange.
    

1. The Express Exchange is an exchange of a failed component for a (usually) rebuilt component that has previously failed and has been repaired, brought up to current revision and subjected to the rigorous testing and QC applied to new units.

2. The Express Exchange provides for the exchange part to be shipped to you before you send in the failed part.

3. The price of the exchange part is a fraction of the cost of a new unit.

4. This low price assumes that the failed part will be returned to us so that we can salvage the parts for future exchange units.

5. There will be no credits issued when you send back the failed part. The credit is built into the price of the exchange.

6. If you do not send the failed part back to us we will send you another invoice for the difference between the Exchange Price and List Price on the part we didn’t receive.