If you are interested in applying for one of the jobs listed below, please send a resume to:
Southwestern Industries, Inc.
2615 Homestead Place
Rancho Dominguez, CA 90220
Phone (310) 608-4422
Fax (310) 764-2668
TRAK Machine Tools, Rancho Dominguez, CA TRAK Machine Tools is a manufacturer in the field of metalworking machinery. Our main product is a specialized computer that controls machine motion. The main office is in Rancho Dominguez, CA just south of Los Angeles off the 91 and 710 freeways. We have customers all over North America as well as worldwide.
As a Support Help Desk Technician, this person is responsible for the day-to-day support of our Computer Numerical Control (CNC) Mill and Lathe customers. On the Help Desk, customers will call and email requesting assistance in troubleshooting problems/failures on their machines. Upon diagnosis of the reason for the problem, any needed parts are sent to the customer to repair their machine.
In addition, customers may request help in operating/programming the company’s products and resolving embedded computer networking issues. Assistance in understanding how to use the SWI application including setup and steps to create a program to cut the customer’s custom part is part of the Help Desk service.
The ideal candidate is a mechanically inclined, computer proficient person who is a natural problem solver. He/she conveys a sense of confidence and enjoys interacting with people. The Technician should be an outgoing individual who can think on their feet, learn to resolve technical issues quickly and communicate in plain English, with patience and empathy.
The Technician will receive extensive training in the SWI product line. Training includes understanding the machine operation and product applications. As an understanding of the products develops, machine troubleshooting and part identification is introduced.