Customer Service Representative

— Rancho Dominguez, CA

Job Status: closed This position is no longer available.


Job Overview

SWI is seeking a bright, motivated, and highly organized individual for the role of Customer Service Representative

Our growing business is looking for an enthusiastic Customer Service Representative to join our team who can multi-task, adapt to a fast-paced environment, and be a team player. The successful candidate for this role will have strong communication skills, both written and verbal. We require the successful candidate to adopt our company’s customer service policies and be well-trained in product knowledge.

Hourly rate: $17 - $30


  • Responsible for assigned region with FSTs, SPRs (Sales Product Representatives) and Sales Team
  • Perform daily customer service duties which includes answering service calls and emails, accurate data/order entry, process credit card transactions, set up new accounts, track and maintain monthly open service reports     
  • Provide response to product and service inquiries
  • Follow up via phone and email to ensure satisfactory resolution for our customers
  • Recommend potential products or services to customers
  • Create Sales Orders,  Service Requests, Service Reports and RMAs
  • Identify & assess customers’ needs and provide appropriate solutions
  • Perform general office duties & responsibilities
  • Triage and escalate calls to tech support

Minimum Requirements:

  • 3+ years’ experience in customer service. Manufacturing background is a plus
  • Strong phone contact handling skills and active listening
  • Customer Service minded, detail oriented and ability to adapt & respond to all types of request
  • Strong communication skills, both written and verbal
  • Highly organized
  • Ability to multi-task, prioritize and manage time
  • Experience using an ERP system


  • Excellent written and verbal skills in English
  • Microsoft Office & Microsoft Office Suite – Word, Excel, PowerPoint, Outlook
  • Adapt to fast-paced environment, meeting deadlines
  • Good people skills
  • Associates degree


  • Medical, Dental
  • 401K
  • FSA Plan
  • Paid Vacation


The above description is not intended to be interpreted as an exhaustive list of skills, qualifications, and duties for this role. Southwestern Industries, Inc. – TRAK Machine Tools retains the right to change or assign other duties to this position.

Southwestern Industries, Inc. – TRAK Machine Tools is an Equal Opportunity and Affirmative Action Employer. All applicants will receive equal consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Southwestern Industries, Inc. – TRAK Machine Tools is committed to providing access and reasonable accommodation in its employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

If you are unable to complete this application due to a disability, contact Human Resources to ask for accommodations or an alternative application process.