The Database Maintenance Specialist will enable the field and internal operations to function efficiently by assuring that customer records are prepared and maintained to a high level of accuracy.
Yearly compensation range: $30,000 - $50,000
TRAK Machine Tools (TMT) is a manufacturer of TRAK CNC machines and ProtoTRAK CNC controls. Our home office/factory is located in Rancho Dominguez, CA just south of Los Angeles. We have established direct and distributor sales/service organizations in America and Europe, with sales expanding in other markets internationally. For more information about the company, see our website at www.trakmachinetools.com.
The Database Maintenance Specialist works in the home office alongside the Administration and Service Departments. He or she troubleshoots customer records by means of reports and responds to workflow cues to inspect records and correct issues before they become damaging problems. This is a fast-paced job with a variety of interactions with many different departments.
Promotions within the company are expected from this initial assignment.
Duties include but are not limited to:
- Account maintenance in computer systems
- Inspection of customer records
- Reconciliation of records between CRM and ERP
- Research customer attributes
- Data entry
- Customer contact over the phone
- Email communication with customers
- Experience in SalesForce.com
- Working knowledge of ERP and Microsoft Office Excel/Word/Outlook
- Data Entry
- Exposure to accounting a plus
- Good communication skills - verbal and written
The above description is not intended to be interpreted as an exhaustive list of skills, qualifications, and duties for this role. Southwestern Industries, Inc. – TRAK Machine Tools retains the right to change or assign other duties to this position.
Southwestern Industries, Inc. – TRAK Machine Tools is an Equal Opportunity and Affirmative Action Employer. All applicants will receive equal consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
Southwestern Industries, Inc. – TRAK Machine Tools is committed to providing access and reasonable accommodation in its employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.
If you are unable to complete this application due to a disability, contact Human Resources to ask for accommodations or an alternative application process.