Machines featuring the ProtoTRAK CNC

TRAK Warranty Policy

Warranty

TRAK products are warranted to the original purchaser to be free from defects in workmanship and materials for the following periods:

Product Materials Factory Labor
New TRAK 1 Year 1 Year
Any EXCHANGE Unit 90 Days 90 Days

The warranty period starts on the date of the invoice to the original purchaser from Southwestern Industries, Inc. (SWI) or their authorized distributor.

If a unit under warranty fails, it will be repaired or exchanged at our option for a properly functioning unit in similar or better condition. Such repairs or exchanges will be made FOB Factory/Los Angeles or the location of our nearest factory representative or authorized distributor.

Disclaimers of Warranties

  • This warranty is expressly in lieu of any other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, and of any other obligations or liability on the part of SWI (or any producing entity, if different).
  • Warranty repairs/exchanges do not cover incidental costs such as installation, labor, freight, etc.
  • SWI is not responsible for consequential damages from use or misuse of any of its products.
  • TRAK products are precision mechanical/electromechanical measurement systems and must be given the reasonable care that these types of instruments require.
  • Replacement of chip scrapers and wipers is the responsibility of the customer. Consequently, the warranty does not apply if chips have been allowed to enter the mechanism.
  • Accidental damage, beyond the control of SWI, is not covered by the warranty. Thus, the warranty does not apply if an instrument has been abused, dropped, hit, disassembled or opened.
  • Improper installation by or at the direction of the customer in such a way that the product consequently fails, is considered to be beyond the control of the manufacturer and outside the scope of the warranty.